Refund policy
Return & Refund Policy
We have a 7-day return policy which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused and unworn, with all tags intact and in its original packaging. You must also provide the original receipt or proof of purchase.
How to Start a Return
To initiate a return you must first contact us via WhatsApp at
Returns sent without prior approval will not be accepted.
Once your return request is approved the return address will be shared with you via WhatsApp along with further instructions.
Return Shipping Methods
Customers may return products using one of the following two methods:
Self-Return by Customer
You may return the product using any trusted local courier or logistics service.
In this case you must share:
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A short video of the product before dispatch
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The return shipping label or courier receipt
These details must be sent to us via WhatsApp.
Return Arranged by Us
If you prefer we can arrange the return shipment on your behalf.
In such cases the return shipping label will be shared with you via WhatsApp.
Shipping Charges
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Forward shipping charges are paid by us
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Return shipping charges must be paid by the customer in all cases regardless of the return method chosen
Damages and Issues
Please inspect your order immediately upon delivery.
If the item is defective, damaged or incorrect, you must contact us immediately upon receipt via WhatsApp at +91 838-30 8-9038 so we can evaluate the issue and provide an appropriate resolution.
Claims reported after a delay may not be accepted.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
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Perishable goods (such as food, plants, or flowers)
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Custom or personalized products
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Personal care or beauty products
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Hazardous materials, flammable liquids, or gases
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Sale or clearance items
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Gift cards
Only the exact item originally ordered and delivered by us is eligible for return. Any altered or substituted product will not be accepted.
If you have questions about a specific item, please contact us before initiating a return.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a replacement is to:
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Return the original item for approval
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Once the return is approved, we will ship the same or a replacement product accordingly
European Union 14-Day Cooling-Off Period
If the merchandise is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing any reason.
Returned items must meet the same eligibility requirements:
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Unused and unworn
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Original packaging
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Tags intact
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Proof of purchase included
Refunds
Once we receive and inspect your return we will notify you whether your refund has been approved or rejected.
If approved the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it please contact us via WhatsApp at +91 838-30 8-9038.